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General Customer Services

Before you start!

You don't need to register to use our report a problem feature, but it will help you keep track of your requests if you do - all you need is your email address!

If you have registered with us, please make sure that you are logged in to your account, this will then register that request to your account and you can track it.

Your contact details will also be completed automatically on any report you make!

If you don't want to register or use your account, you can still make an enquiry - just enter your name, and select your address using our address picker and your post code.

Then simply follow the questions and enter details as requested - upload your pictures etc and review your answers before submitting them to us.

Using this form you can ...

  • Comment about your experience of our services
  • Make a complaint
  • Make a compliment
  • Make a general enquiry to our Customer Service team - if you are unsure where to send your enquiry or require service information
  • Request help with your online job application account
  • Request help with translation or interpretation in relation to our services

Make a Customer Service - General Enquiry

Freedom of Information and Subject Access Requests

Freedom of Information and Subject Access Requests should be submitted separately using the options below.

This ensures that you can tell us about the information you require and that the requests go directly to our team to review and assist in providing the details you have asked for. Just select the option you need and follow the instructions on the form

 Freedom of Information request

 Subject Access Request


Report any problems to us using our online form and selecting 'Website - General Enquiry'