Front Door Team

Together we will deliver the right care, in the right place, at the right time. Every time.

Contact Cares is the single point of access for help and advice on health and social care needs for adults and children.

The Front Door service is a multi-disciplinary team consisting of qualified and unqualified health and social care staff, from social workers, nurses, occupational therapists, and physiotherapy, the team will co-ordinate and signpost referrals to the most appropriate service and/or will arrange assessments from referral request.

Who will answer the phone?

A trained Contact Cares Advisor will answer the phone and record your contact details, along with the details of the reason for your call. This information will be then assigned to the most suitable professional or service that may be required. Should a health and/or social care assessment be needed then this will determine the most appropriate services to meet your presenting need.

If services are not required, Contact Cares will provide signposting, advice and guidance to assist you.

Just some examples of what Contact Cares can help with

• Therapy / Rehabilitation, Intermediate Care
• Respite Care
• Falls prevention
• Equipment and Adaptations
• Careline
• Reablement for Adults
• Referrals to Children's Services
• Signposting to support and voluntary services
• Urgent Community Response
• Medicines management
• Healthy living, Live Well

Referrals are accepted for anyone living in St Helens or registered with a St Helens GP.

How can you contact us?

Telephone: 01744 676767 

Email contactcares@sthelens.gov.uk.

Our opening hours are:8.00am to 10.00pm - seven days per week 

Out of Hours Contact

Telephone Emergency Duty Team -0345 0500 148